Terms & Policies

This page outlines our Terms and Conditions, Cancellation Policy, and Privacy Policy. By booking an appointment or using our website, you agree to these policies.

Terms and Conditions

1. Booking Policy

• All bookings are subject to availability.
• Rescheduling must be done at least 48 hours in advance.
• Cancellations must be made at least 48 hours in advance to avoid any cancellation fees. Please refer to our Cancellation Policy for full details.

2. Health and Safety

• Please inform us of any allergies, blood-related illnesses, or skin conditions prior to your appointment to ensure your safety.

3. Appointment Duration

• Each PMU procedure typically lasts 60 minutes. Multiple procedures may require additional time.

4. Payments and Fees

• Full payment is required upon completion of the procedure.
• Prices are subject to change without prior notice.

5. PMU Contract

• You are required to review and sign our PMU contract prior to your appointment. The contract is available in:
  • English
  • Norwegian
  • Russian

6. Disclaimer

• Results of PMU treatments may vary based on individual skin types and aftercare compliance. We are not responsible for complications resulting from undisclosed medical conditions or failure to follow aftercare instructions.

Cancellation Policy

At annae.tattoo, we are committed to providing exceptional service to our clients. We understand that schedules can change, and our cancellation policy is designed to ensure fairness and efficiency.

1. Cancellation Notice

• All bookings and cancellations must be made through our online booking platform.
• Cancellations must be made at least 48 hours before your scheduled appointment.
• Cancellations made less than 48 hours before the appointment will incur a 50% fee of the total booking value.

2. Late Cancellations and No-Shows

• Late cancellations (less than 48 hours’ notice) and no-shows will be charged 50% of the total booking value.
• Missed appointments or last-minute cancellations prevent us from offering the slot to other clients and are treated as late cancellations.

3. Rescheduling Appointments

• Appointments can be rescheduled up to 48 hours before the appointment without a fee.
• Rescheduling within 48 hours of the appointment will not incur a fee.

4. Refunds

• Pre-payments or deposits will be fully refunded for cancellations made according to this policy.
• Cancellations made less than 48 hours before the appointment may result in a deduction based on the cancellation fee.

5. Exceptions

We understand that emergencies or sudden illness may arise. In such cases, please contact us as soon as possible to discuss alternative arrangements.

6. Contact Us

For any questions or concerns about our Cancellation Policy, please contact us at post@annae.tattoo.

Privacy Policy

1. Introduction

At ALC.XYZ AS (annae.tattoo), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you book a PMU appointment through our platform.

2. Information We Collect

• Personal Information: This includes your name, contact details (phone number and email address), and any relevant health information you provide during the booking process.
• Booking Information: Details regarding your appointment, such as the type of procedure, date, and time.

3. How We Use Your Information

• To Provide Services: We use your personal information to manage your appointments and deliver our PMU services effectively.
• To Communicate: We may contact you via email or SMS to confirm your appointment, send reminders, and provide updates regarding your booking.
• Health and Safety: Health-related information is used solely to ensure the safety and success of your procedure.

4. Data Security

We implement strict security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

5. Third-Party Sharing

We do not sell, trade, or share your personal information with third parties, except as necessary to provide services or as required by law.

6. Your Rights

• You have the right to access and update your personal information.
• You may also request the deletion of your data unless it is required for legal reasons or necessary to complete ongoing services.

7. Supplier Information

Please note the following third-party suppliers involved in our services:

• On-Location Payments: For in-person payments at our studio, we use Zettle, which supports card payments, Klarna, Vipps, and cash transactions. You can review Zettle’s terms here.
• Calendar Sync: We synchronize appointments with Google Calendar. Your appointment details may be stored or shared with Google for this purpose. You can review Google’s terms here.
• Email Communication: We use One.com as our email provider to send booking confirmations and notifications. Your email address and communication may be processed by One.com. You can review their terms here.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and you will be notified through email or SMS.

9. Contact Information

For any questions or concerns regarding our Privacy Policy, please contact us at privacy@alc.no.

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